PRIVACY POLICY — IRON EDGE ARSENAL
Last updated: February 2026

 

Iron Edge Arsenal (“Iron Edge”, “we”, “our”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, share, and protect personal data when you visit our website, purchase or use our digital products and services, or contact our support (“User”, “you”).

 

This Policy is intended to comply with applicable data protection laws, including Brazil’s General Data Protection Law (LGPD – Law No. 13,709/2018) and the Brazilian Internet Civil Framework (Law No. 12,965/2014) and its regulations.

 

If you do not agree with this Policy, please discontinue use of our website and services.

1. WHO WE ARE (DATA CONTROLLER)

Controller: Iron Edge Arsenal

Contact (Privacy & Support): support@ironedgearsenal.com

Country: Brazil

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If you believe we should update or correct information in this Policy, please contact us.
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2. WHAT DATA WE COLLECT

We may collect personal data in the following ways:

2.1. Data you provide directly

 

• Account and contact information: name, email address, phone number (if provided).

• Billing information: billing name, country, address (if required for invoicing), and other invoice-related details.

• Support and communications: messages you send to us (email, forms, Discord support where applicable), and any information you choose to include.

• Business-related details: studio name, project type, intended use/licensing details, when relevant to support or service delivery.

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Note: We do not intentionally request sensitive personal data. Please avoid sending sensitive data (health, religion, political opinions, etc.) through support channels.

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2.2. Data collected automatically (website usage and security)

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When you visit our website, we may automatically collect:

• Technical identifiers: IP address, browser type, device information, operating system, and basic diagnostics.

• Usage data: pages viewed, approximate location (derived from IP), referral source, timestamps, and interaction events (for performance and security).

• Cookies and similar technologies: described in Section 7.

 

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2.3. Data from third parties (sales platforms and service providers)

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If you purchase Iron Edge products through third-party platforms (e.g., marketplaces, payment processors, or distribution platforms), we may receive limited information needed to:

• confirm purchase and licensing,

• provide support and access to documentation,

• handle billing questions, fraud prevention, and legal compliance.

 

The exact data shared depends on the platform you use and its privacy settings.
 

3. WHY WE USE YOUR DATA (PURPOSES)

We process personal data for the following purposes:

• Account creation and access management (where applicable).

• Order handling and delivery (digital product access, license verification, download instructions where applicable).

• Customer support and communication (responding to requests, troubleshooting, onboarding).

• Service improvement and quality assurance (analytics, bug fixing, performance monitoring).

• Security and fraud prevention (abuse detection, preventing unauthorized access, protecting our services).

• Legal and regulatory compliance (including obligations related to logs, invoicing, tax, and lawful requests).

• Marketing communications (only when permitted by law and/or with your consent, where required).

 

4. LEGAL GROUNDS (LGPD)

Depending on the context, we process personal data based on one or more of the following legal grounds:

 

Contract performance: to deliver products/services you requested and provide support.

Legal obligation: to comply with Brazilian law (e.g., records required by law).

Legitimate interests: to keep our services secure, improve performance, prevent fraud, and understand product usage in a privacy-respecting manner.

Consent: when required (for example, certain cookies or promotional communications in some contexts). You may withdraw consent at any time where applicable.
 

5. HOW WE SHARE DATA

We do not sell your personal data.

 

We may share personal data only when necessary and in limited circumstances, such as with:

Hosting and infrastructure providers (website, file delivery, storage).

Payment processors and sales platforms (to process purchases, refunds, chargebacks, fraud checks).

Email and communications providers (support and transactional messages).

Analytics and performance tools (to measure website performance and improve services).

Customer support tools (ticketing and support organization).

Security and fraud prevention services (abuse detection, rate limiting, access protection).

Professional advisors and authorities (legal/accounting support, or to comply with lawful requests).

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Service providers act as “operators/processors” and are required to process data only for the purposes described above and with appropriate safeguards.

6. INTERNATIONAL DATA TRANSFERS

We may store or process data in Brazil and in other countries where our service providers operate (for example, to host services or deliver content). When data is transferred internationally, we adopt reasonable safeguards to protect it in accordance with this Policy and applicable law.
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7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

• enable essential website functionality,

• remember user preferences,

• measure performance and improve the website,

• protect against abuse and security threats.

 

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

 

Common browsers:

• Microsoft Edge / Internet Explorer

• Mozilla Firefox

• Google Chrome

• Opera

• Safari

 

If we use a cookie consent banner on the website, you can manage your preferences there as well.
 

8. DATA RETENTION
 

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including:

• maintaining your account (if applicable),

• providing access and support,

• meeting legal, tax, and accounting obligations,

• preventing fraud and abuse, and resolving disputes.

 

When retention is no longer necessary, we delete or anonymize data when possible. Some records may be retained for legally required periods (for example, connection logs and records required by law).

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9. SECURITY

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

 

If you suspect unauthorized access to your account or data, please contact us at support@ironedgearsenal.com.
 

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10. YOUR RIGHTS (LGPD)

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Depending on applicable law, you may have rights such as:

• confirmation of whether we process your data,

• access to your data,

• correction of inaccurate or outdated data,

• deletion, anonymization, or blocking (when applicable),

• portability (when applicable),

• information about sharing,

• objection to certain processing (when applicable),

• withdrawal of consent (when processing is based on consent).

 

To exercise your rights, contact us at support@ironedgearsenal.com. We may request verification to protect your privacy and security.

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11. CHILDREN’S PRIVACY

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Our website and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

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12. PUBLIC CONTENT

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We do not make your personal data public by default. If any part of our services allows public posting (e.g., public reviews, comments, or community content), any information you voluntarily publish may become publicly visible. Please do not post personal data in public areas.

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13. INTELLECTUAL PROPERTY

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All content available through the website and/or services—including design elements, text, graphics, illustrations, software, databases, and audiovisual works—is the exclusive property of Iron Edge Arsenal and/or its partners, and is protected by applicable laws. Use is permitted only within the limits of the services and applicable licenses. Any other use requires prior written authorization.

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14. CHANGES TO THIS POLICY

 

We may update this Policy to reflect changes in our practices, services, or legal requirements. When we update it, we will revise the “Last updated” date at the top. If changes are significant, we may provide additional notice where appropriate.

 

 

15. LIABILITY AND JURISDICTION

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You use our website and services at your own risk. Iron Edge Arsenal is not responsible for losses resulting from misuse of the website and/or services by the User. This Policy is governed by the laws of Brazil. If any provision is deemed invalid, the remaining provisions remain in effect.

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16. CONTACT

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For privacy questions, requests, or support, contact: support@ironedgearsenal.com

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